Enable your people to navigate change and deliver on its promise
Change is rarely easy nor entirely predictable. And there may be times when it gets unavoidably messy. But with a holistic, connected change program that engages, supports and enables your people through the journey, they will make the change happen and minimise any disruption .
Proven Methodology
I use Human Performance Technology approaches, to ensure change and transformation programs address every performance driver. This way, people have everything they need to do their best.
Tailored Solutions
Every organisation is different, so I work with each client to adjust approaches to suit their specific needs, cultures, ways of working and goals.
Impactful Results
Each change framework I build is designed to leave in place programs, resources and mindsets that build capability and empower your workforce to secure sustainable growth. Because if one thing is certain, change will come around again.
A people centric approach
My approach places people at the very centre, with a wrapper based on Human Performance Technology that ensures your people have what they need to deliver your intended results.
Preparing the foundations
Ensuring your people have the optimum mindset for change and are ready to embrace it.
Preparing the environment
Creating clarity through communications from day 1; gathering the necessary tools and resources, aligning cultural norms, and ensuring everyone sees what’s in it for them – with appropriate incentives, recognition and rewards to back that up.
Enabling people through individual support
Providing easily accessible education, learning and performance support to enable your people to become competent and confident with the new.
A step by step process
Explore our proven step-by-step approach utilising Human Performance Technology to guide your corporate transformation journey and deliver impactful results.
Step one: Make it matter
I look at the drivers for change and transformation and develop the strategic story that will engage all stakeholders.
Step two: Make it practical
Using a unique model based on Human Performance Technology, I identify the core components of the change framework, incorporating the language of the organisation to create instant familiarity.
Step Three: Make it deliver
Finally, the program of implementation and feedback that will ensure everyone is on the right path and seeing confirmation that the change is working for them.
Inspiring transformation stories from my clients
How RPS Group transformed its performance management philosophy and approach and took it online
Working with the HR Directorate of RPS Group from 2019-2022, I developed the change framework, communication and education program to enable the transformation through 3 stages: introducing the new philosophy and process, followed by the digital platforms to take it online – along with it’s attraction and recruitment process.
IT estate separation and transformation for National Gas UK
As part of the Cake CommunicationsConsultancy, I supported National Gas’ IT function as it separated its full estate from National Grid to establish a fully independent IT infrastructure – from data, through applications, proprietary and regulatory systems to hardware and networks. In tandem, also beginning to transforming its IT to become future fit.
Chrissi was instrumental in supporting the People and Culture transformation agenda I was accountable for. I liked her experience in supporting Change and employee engagement and specifically her support to creating learning cultures. She supported my Global HR Director team with the implementation of the the new People Performance and Learning Management.
I would have no hesitation to have Chrissi in any future team I lead. She brings expertise, maturity and a considered approach to managing multiple stakeholder groups to deliver high quality outcomes.Liza Kane, HR Director, Executive Coach FCIPD /CHRO
Working with Chrissi was an absolute pleasure. She consistently showcased her exceptional creative skills, particularly in developing visually impactful content. Chrissi takes complex, sometimes confusing information and transforms it into meaningful, clear, and engaging materials. Even in a high-pressured environment, where demands for materials came thick and fast, she remained calm and measured, delivering work that consistently landed with its audience. I thoroughly enjoyed seeing her creative talents in action and know she will bring tremendous value to any project she takes on.
Alexandra Edwards, Transformation Leader, National Gas
Chrissi is a brilliant blend of tech geek, creative whizz and operational ninja! I loved working with Chrissi – a can do attitude, the right instincts, a great relationship manager and a cracking team mate in our small but perfectly formed team. Anyone looking for organisation performance expertise and support through change would do well to chat to Chrissi about how she could support you.
Emma Wilson, Group Communications Director
I have worked with Chrissi for a number of years in various roles and she is exceptional in the creative and user centric thinking that she brings to every communication. Chrissi has a real curiosity for how people tick, taking time to understand the situation, programme being delivered, and individuals impacted so that it positively informs the work that she delivers. She is comfortable operating both at a senior level, and with teams across the business and in communicating complicated technology change via simple, easy to understand messaging. Working with Chrissi is a treat and if you get the chance to work with her, I’d grab it with both hands.
Ceri Aiken, Director, Cake Communications Consultancy